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Operations Assistant (South Africa)

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DETAILS

Type: Full-time

Seniority: Junior Level

Locations: Hybrid

BENEFITS

Flexible work schedule
Your birthday is an extra holiday
Company Bonus scheme
100% Health Care Plan Covered by Foregenix
Plus other country-specific benefits (comprehensive health insurance, pension schemes, and more)

NOTES

Please note we only accept docs in PDF format

What we are after

Foregenix is a privately owned organisation solely dedicated to cybersecurity, with a true global footprint and a remarkable reputation. Our purpose is rather simple: make cyberspace safe for everyone, and our unique culture revolves around helping others protect their digital assets.

Foregenix is hiring an Operations Assistant. This is a fantastic opportunity to become part of a legendary team that is helping organisations design, evolve and drive their cybersecurity programs. Foregenix is one of the top players around offensive security, digital forensics, threat hunting and cybersecurity compliance, offering employees the chance to find their dream job in cybersecurity.

Job Purpose

As an Operations Assistant, you will play a crucial role in facilitating the smooth daily operations of Foregenix’s Operations Department. Your primary focus will be on optimising communication channels across the organisation, with special emphasis on supporting CRS Consultants, the Foregenix Exec Team, and the Operations Department.

Additionally, you will contribute to the success of the company's business development initiatives and manage a diverse portfolio of programs and consultants' certification requirements.

Effective communication will be key in this role, as you will interact with individuals from various countries through email, phone, and occasional face-to-face meetings. Given the global nature of our operations, flexibility with out-of-hours work may be necessary to accommodate different time zones. Your responsibilities will encompass a range of tasks beyond communication, including but not limited to the following key duties.

Key Responsibilities

Build and maintain good working and collaborative relationships with all internal and external stakeholders
Effective crisis management and problem resolution, marshalling comms between stakeholders
Represent the CRS department with a consistently positive and proactive demeanour
Plan and schedule all client engagements
Ensure management data on in-house systems is updated in real time and 100% accurate
Plan and book company logistics and travel

Escalate all appropriate items to the Global Delivery Manager and VP of Global Operations
Assist with administrative tasks from Operations and the Exec Team
Support the Managing Principal during the business development process
Assist with preparing for Operational Meetings and taking minutes
Track all client deliverables
Other tasks related to the success of the Operations Team as required by line managers.

Expectations of Role

This role will cover all time zones, expect to have occasional meetings/conference calls out of SA business hours
This role will require flexibility and to take on any other tasks as requested by the Global Delivery Manager
This role will require a positive and diplomatic approach at all times, as you will be in contact with highly engaged and diverse internal and external stakeholders, each with unique needs and perspectives

This role will require strong communication skills
This role will require exceptional organisational and time keeping discipline
This role has access to highly confidential information therefore all items are to be kept discreet

Critical Competencies

At least 2 years experience in an office environment (customer service or administrative)
Have the ability to plan and organise activities to achieve results
Be able to form effective working relationships and be able to work collaboratively with others to achieve shared goals
Impeccable communication skills, both verbal and written with the ability to engage at all levels both internally and externally
Be willing and able to respond to change positively, embracing new policies and procedures

Ability to use your own initiative
Good time management, organisational and planning skills
Strong team player
Patient, tactful, diplomatic and approachable
Computer literate, good understanding of Google products
Fluent English written and spoken.

Advantageous Competencies

Calendar management (scheduling)
Experience with travel booking/arrangements
Data entry

A basic understanding of the Cybersecurity Industry (even better Payment Card Industry)
Minute taking
Project management