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First Line IT Support

(Swindon, UK)


Type: Full-time, Hybrid

Locations: some attendance at office in Swindon will be required


  • Flexible work schedule
  • Your birthday is an extra holiday
  • Company Bonus scheme
  • 100% Health Care Plan Covered by Foregenix
  • Plus other country-specific benefits (comprehensive health insurance, pension schemes, and more)


  • Please note we only accept docs in PDF format

What we are after


Foregenix is a privately owned organisation solely dedicated to cybersecurity, with a true global footprint and a remarkable reputation. Our purpose is simple: make cyberspace safe for everyone, and our unique culture revolves around helping others protect their digital assets.

Foregenix is hiring a First Line IT Support. This is a fantastic opportunity to become part of a legendary team that is helping organisations design, evolve and drive their cybersecurity programs. Foregenix is one of the top players around offensive security, digital forensics, threat hunting and cybersecurity compliance and you will work closely with the leadership team to ensure a great experience for our employees.

Job Purpose


The First Line IT Support Role will focus around daily delivery of IT services to our inhouse users and external customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs as well as administration of customer accounts.

Ultimately, you will be a person our users and customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Key Responsibilities

  • Provide daily IT support service for Foregenix Users Locally and Globally, this includes but not
    limited to:
  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk staff through a series of actions, eitherface-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or
    software faults
  • Replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Respond within agreed time limits to tickets
  • Work continuously on a task until completion (or referral to third parties, if
  • Prioritise and manage many open cases at one time
  • Test and evaluate new technology

Critical Competencies:

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Familiarity with remote desktop applications and help desk software
  • Ability to diagnose and troubleshoot basic technical issues
  • Ability to scale problems based on knowledge and experience
  • Remarkable interpersonal and communication skills
  • Strong time management skills and the ability to deal with multiple competing priorities
  • Ability to meet deadlines
  • Confidence and self-motivation
  • Team-working spirit

Advantageous Competencies:

  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • BTEC Level 2/3 competence-based qualifications

Apply for First Line IT Support here

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